Privacy Policy

Effective Date: December 19, 2025
Last Updated: December 19, 2025

This Privacy Policy explains how Turboline LTD ("Turboline", "we", "us", or "our") collects, uses, stores, and protects personal data when you access or use Turbostream (the "Platform").

This Policy applies to:

Users of the Turbostream SaaS platform
Users deploying Turbostream via Azure Marketplace
Visitors to https://turboline.ai

1. Who We Are

Company: Turboline LTD
Website: https://turboline.ai
Email: [email protected]
Jurisdiction: United Kingdom (England and Wales)

2. Personal Data We Collect

2.1 Account and Identity Data

Name
Email address
Organisation or company name
Account identifiers
Authentication credentials (stored securely and hashed)

2.2 Usage and Technical Data

IP address
Browser type and version
Device and operating system
Connection metadata (timestamps, request metadata)
WebSocket, HTTP, and RPC connection details
Feature usage and performance metrics

This data is collected for security, reliability, and service optimisation.

2.3 Streaming and Configuration Data

Stream configuration metadata
Filtering rules and scripts
System prompts and analysis instructions
Connection identifiers and feed metadata

We process this data to provide real-time analysis and AI-powered features. We do not claim ownership of customer data.

We process AI-related data as follows:

Stored:

AI input prompts
Stream feed details (WebSocket, HTTP, RPC metadata)

Not Stored:

General LLM outputs generated during analysis

Stored selectively:

Outputs generated specifically for script or filter generation, which may be retained to improve and fine-tune our models

We may use anonymized and aggregated filtering scripts and related metadata for research, model improvement, and platform optimisation. Such data is processed in a manner designed to prevent identification of individual users.

We do not use customer data to train general-purpose AI models.

2.5 Payment and Billing Data

We do not store full payment card details.

Billing is handled by:

Stripe for SaaS subscriptions
Microsoft for Azure Marketplace deployments

We may store billing status, plan details, and invoice references for accounting purposes.

2.6 Marketing and Communications

Email address
Communication preferences

Marketing emails are sent only with consent, which may be withdrawn at any time.

2.7 Analytics and Tracking

We use analytics tools such as:

Google Analytics
PostHog

These tools collect usage and interaction data to help us understand how the Platform and website are used and to improve our services.

3. Lawful Basis for Processing

We process personal data under the following legal bases:

Contractual necessity – to provide and operate the Platform
Legitimate interests – security, analytics, service improvement
Consent – marketing communications
Legal obligations – accounting and compliance

4. How We Use Personal Data

We use personal data to:

Provide and operate Turbostream
Authenticate users and manage accounts
Deliver AI-powered analysis and insights
Monitor performance and ensure security
Improve our models and platform features
Provide customer support
Send service-related and marketing communications
Meet legal and regulatory obligations

We may share data with trusted service providers, including:

Cloud infrastructure providers
Analytics and monitoring tools
Payment processors
Email and customer support platforms

We do not sell personal data.

All processors are contractually required to protect data in accordance with applicable laws.

6. International Data Transfers

Personal data may be processed outside the UK.

Where this occurs, we rely on appropriate safeguards, including:

Adequacy decisions
Standard Contractual Clauses (SCCs)

7. Data Retention

We retain personal data only for as long as necessary for the purposes described:

Account data: for the duration of the account
Usage and technical logs: up to 12 months
Streaming metadata: typically 30–90 days
AI prompts and inputs: up to 12 months
Script-generation outputs: retained selectively for model improvement
Anonymized and aggregated data: may be retained indefinitely
Billing records: up to 7 years
Marketing data: until consent is withdrawn
Analytics data: in accordance with analytics provider settings

8. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Restrict or object to processing
Request data portability
Withdraw consent at any time
Lodge a complaint with the UK Information Commissioner's Office (ICO)

9. Security

We implement industry-standard security measures, including:

Encryption in transit and at rest
Access controls and authentication
Monitoring and logging
Regular security reviews

10. Cookies

We use cookies and similar technologies for essential functionality and analytics.

You may manage cookies through your browser settings.

11. Children's Data

Turbostream is not intended for individuals under the age of 18. We do not knowingly collect children's data.

12. Azure Marketplace Users

Microsoft may collect and process data independently under its own privacy policies.

This Policy governs only Turboline's processing of personal data.

13. Open-Source Software

Our open-source repositories are governed by their respective licences. We do not collect personal data from users who merely view or clone open-source code.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date.

15. Contact Us

If you have questions or requests regarding this Privacy Policy, contact:

Turboline LTD
Email: [email protected]
Website: https://turboline.ai