Privacy and Policy

Effective Date: April 15, 2025

At Turboline LTD, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your data when you use our SaaS-based AI Data Query Studio, API services, or any other related services we offer. By using our Services, you agree to the collection and use of information in accordance with this policy.

1. Data Collection

We collect various types of data to provide and improve our services:

  • Personal Data: We collect your full name and email address.
  • Usage Data: This includes your IP address, browser information, and JavaScript-based tracking data.
  • Payment Information: We collect credit card and billing details through our payment gateway provider, Stripe Inc. We do not store this information on our servers.
  • AI-Generated Data: We collect AI prompt entered by users to improve the performance of our AI models.
  • Other Specific Data: We collect your database schema and the results generated from queries, which are cached in memory for future access and to optimize performance.

2. Data Usage

We use the data collected for various purposes:

  • To send transactional emails, software updates, and marketing newsletters.
  • To improve the performance and user experience of our app and website through monitoring tools.
  • To process payments securely through Stripe.
  • To optimize the performance of our AI models by collecting AI queries and generated results.
  • To store query prompts, database schema, and results for future access, which may also be used to generate charts and business intelligence (BI) dashboards.

3. Data Sharing

We may share your data with trusted third parties vendors for specific purposes:

  • Stripe: Handles credit card and billing details.
  • PostHog: Collects browser and tracking data for application and website analytics.
  • Microsoft Entra: Stores your full name and email address.
  • Microsoft Azure: Hosts AI models and manages query prompts and database schema.
  • Sendinblue: Manages customer relationship management (CRM) and marketing email services.

4. Data Retention

We retain user data based on account status:

  • Active and Paying Subscribers: Data is retained as long as the account remains active.
  • Inactive Accounts: Data is deleted after two years of inactivity.
  • Closed/Cancelled Accounts: Data is retained for 180 days to allow for recovery requests.
    • Transaction records are stored for 7 years for legal and tax compliance.
    • Anonymized data may be retained indefinitely after stripping personally identifiable information (PII).

5. Data Security

We implement strong security measures to protect your data:

  • Access Control and IP Firewalls: Protect data from unauthorized access.
  • Microsoft Azure: Our services and data are hosted on secure Azure Cloud servers.

6. User Rights

You have the following rights regarding your data:

  • GDPR (EU): You have the right to request the deletion of your data unless legally required to retain it.
  • CCPA (California): We disclose data retention periods and provide the right to delete data upon request.
  • Other Regulations: We comply with industry-specific regulations like HIPAA and FINRA regarding data retention.

Users may request early deletion of their data by contacting us at support@turboline.ai.

7. Cookies and Tracking

We use PostHog to track website visits, IP addresses, browser types, and product analytics to enhance the user experience. By using our Services, you consent to the use of cookies and similar tracking technologies.

8. International Transfers

We may transfer and process your data internationally to support our global operations, including in the US, UK, Canada and EU. This includes:

  • Utilizing cloud service providers like Azure with global data centers.
  • Collaborating with third-party vendors (e.g., support and analytics) located outside users’ home jurisdictions.

9. Children’s Privacy

Our product is not intended for children under 13 years old. We do not knowingly collect personal information from children under this age.

10. Contact Information

For privacy-related inquiries or to exercise your data rights, you can contact us at:

Email: support@turboline.ai

Turboline Product Pricing

Not sure about your datasource size? Click hereⓘ
Not sure about your datasource size? Click hereⓘ

Turboline Data studio SaaS version

Small Tier
$19.99
Medium Tier
$39.99
Large Tier
$74.99
Pricing applies to:
  • 5 TB of data for 30 days
  • Includes 5 TB of storage in the cloud
  • Access to all features of the cloud
Note:
  • 10 hours average maintenance @ $20 / hr
  • One time deployment fees: 2 developers and 1 Project Manager at $35/hr. 16 hours deployment time.

Thank you for choosing Turboline Data studio!

Your information has been saved and we're redirecting you to the signup page.

Data Source Size Guide for Developers

Data Source Size Guide for Developers

If you can't see the image, here's a summary for developers:

  • Small: Up to 100GB, ideal for API testing and development environments
  • Medium: Up to 1TB, suitable for complex API integrations and data processing
  • Large: Up to 5TB, for enterprise-level API solutions and high-volume data processing
  • Enterprise: Unlimited data, custom API solutions with dedicated infrastructure

Data Source Size Guide for Analysts

Data Source Size Guide for Analysts

If you can't see the image, here's a summary for analysts:

  • Small: Up to 100GB, suitable for basic reporting and visualization needs
  • Medium: Up to 1TB, ideal for business intelligence and advanced analytics
  • Large: Up to 5TB, for complex data modeling and predictive analytics
  • Enterprise: Unlimited data, custom analytics solutions with AI/ML capabilities